I have been working on digital inclusion issues since 1996. Beginning with a University of Toledo sociology graduate school assistantship coordinating a regional community technology network, I then moved onto serving as the Executive Director of the Ohio Community Computing Network distributing funds to and supporting community technology centers. I have been involved with the Broadband Technology Opportunity Program of the National Telecommunications Information Administration (NTIA) through participating in creation of two successful Sustainable Broadband Adoption (SBA) grants, implementation work on OneCommunity’s SBA grant (Connect Your Community) and serving as an NTIA consultant researching and writing best practices for the NTIA Broadband Adoption Toolkit. I coordinated two broadband conferences for OneCommunity, one for the Schools, Health, & Libraries Broadband Coalition and one for the Kansas State Broadband Initiative

In 2013, on behalf of  OCLC, I led an Institute of Museum and Library Services (IMLS) funded project supporting communities piloting Building Digital Communities: A Framework to Action. In early 2014, I conducted research for the Center for Digital Inclusion at the University of Illinois for another IMLS funded project - Inclusive Gigabit Libraries.

I helped found and am currently the Director of the National Digital Inclusion Alliance.